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An extra zero or maybe a misplaced period — that's how small the error could be that led to a new nationwide Internet outage for Time Warner Cable customers.
TWC announced on Wednesday evening that its recent issues were due to a single mistake. The company's statement is full of jargon, but take a look for yourself:
During an overnight network maintenance activity in which we were managing IP addresses, an erroneous configuration was propagated throughout our national backbone, resulting in a network outage. We immediately identified and corrected the root cause of the issue and restored service by 7:30 a.m. ET. We apologize for any inconvenience this caused our customers. A failure of this size is very serious and we are taking the necessary steps to improve our processes with the objective of making sure this doesn’t happen again. Read more...
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