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Comcast may have some competition for the title of most infuriating customer service.
Sky, a British telecom company, reportedly forced one unsatisfied customer to endure a 96-minute long conversation with a representative online last month just to cancel his account. And after all that, the customer still wasn't able to actually cancel it
The full transcript of the online conversation, which was provided to The Telegraph, is nearly 3,800 words. It starts off with the customer, Gavin Hackwood, saying that he wants to cancel Sky's service because of the cost. Hackwood makes it clear that he's at work, and just wants the representative to process the cancellation and be done with it. Read more...
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